Property: Anchorage Waters  
Location: Gold Coast, Queensland

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BOOKING TERMS & CONDITIONS

Property: Anchorage Waters  
Location: Gold Coast, Queensland  

By submitting a booking request and confirming a booking, guests acknowledge and agree to the following Booking Terms & Conditions.

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BOOKING & PAYMENTS

• All bookings are subject to owner approval.
• Guests are required to provide valid credit card details at the time of submitting a booking request. No payment is taken at this stage.
• Once a booking request is approved, payment is processed automatically in accordance with the payment schedule below.
• A non-refundable deposit of 50% of the total accommodation cost is required to secure the booking.
• The remaining 50% balance is due no later than 30 days prior to arrival.
• Failure to pay the balance by the due date may result in cancellation without refund.

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SECURITY BOND

• A refundable security bond of $1,000 is required for all bookings.
• The security bond is payable with the final balance payment.
• The bond will be refunded within 7 days of departure, subject to no damage, excessive cleaning, or breaches of house rules.
• Any costs for damage, breakages, additional cleaning, or rule violations may be deducted from the security bond.

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ACCOMMODATION RATES & FEES

• Anchorage Waters accommodates up to 20 adult guests.
• Nightly rates include accommodation for up to 10 guests.
• Additional guests are charged at $40 per person per night.
• Pricing varies based on season, length of stay, and group size and is reviewed per booking request.
• All rates and inclusions are based on the confirmed group size approved at the time of booking.
• Any additional guests beyond the approved number must be disclosed and approved in advance and may incur additional charges or result in cancellation.

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LINEN & CLEANING FEES

• Professional linen hire is charged at $350 per stay.
• A cleaning fee of $300 per stay applies.
• These fees apply regardless of length of stay.

The cleaning fee covers a professional end-of-stay clean, including laundering of hotel-standard linen and towels and preparing the home for incoming guests.

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DEPARTURE REQUIREMENTS

Guests are required to leave the property in a reasonable and respectful condition.

Before departure, guests must:
• Place used dishes in the dishwasher and start it
• Remove all rubbish and dispose of it appropriately
• Empty the fridge of food items
• Return furniture, items, and equipment to their original positions

Guests are not required to strip beds or launder linen.

Failure to meet these requirements or leaving the property in an excessively dirty or disorganised state may result in additional cleaning charges, which may be deducted from the security bond.

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PETS

• Pets are permitted by prior approval only.
• A maximum of two pets is permitted per stay.
• A pet fee of $50 per pet per stay applies.
• Pets are not permitted on furniture, beds, or bed linen.
• Guests must bring their own pet bedding.
• Pets must not be left unattended at the property.
• Pets must not cause damage, excessive noise, or disturbance to neighbors.
• All pet waste must be cleaned up immediately and affected areas sanitized.

Excessive cleaning or damage caused by pets may incur additional charges of up to $250, which may be deducted from the security bond.

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GUEST NUMBERS & USE OF PROPERTY

• Guest numbers must not exceed the number confirmed and approved in the booking.
• Anchorage Waters is a private residence, not a commercial venue.
• Functions, events, celebrations, or gatherings are permitted only with full prior disclosure and written owner approval.
• Approved gatherings must comply with all house rules, noise restrictions, and occupancy limits.
• No bucks parties, hens parties, stoolies, or bookings by groups of young people are permitted.

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NOISE & NEIGHBOURHOOD RESPECT

• Quiet hours apply between 10:00pm and 8:00am.
• Excessive noise, disruptive behavior, or complaints from neighbor's may result in immediate eviction without refund.
• If security or authorities are required due to noise complaints, associated costs may be deducted from the security bond.

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DAMAGE, SAFETY & RESPONSIBILITY

• Guests are responsible for the property and its contents during their stay.
• Any damage, breakages, loss, or excessive cleaning will be charged to the guest.
• Use of the pool, spa, waterfront, kayaks, and all water-related activities is undertaken at guests’ own risk.
• Children must be supervised at all times, particularly around the pool and waterfront areas.

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SMOKING POLICY

• Anchorage Waters is a strictly non-smoking property.
• Smoking is not permitted anywhere inside the home.
• Smoking is not permitted near open doors or windows.
• Evidence of smoking inside the property, including odours, will result in additional cleaning and deodorising charges.
• Any costs associated with smoking-related cleaning or damage may be deducted from the security bond.

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ACKNOWLEDGEMENT

By confirming a booking, guests acknowledge that they have read, understood, and agree to abide by these Booking Terms & Conditions.